Originally Posted by
Often1
What was the crew's specific response to your request that it do something about the animal?
The way to make certain that policies are enforced is --- when it affects you --- to complain. On the spot.
With the new DL policy, if it is prior to the flight being closed, a clear complaint to crew is a good starting point. If you see a dog in the gate area which appears to be out of control, ask the GA whether it will be seated near you because you are concerned for your safety.
it was only an issue after take off. The answer both times was “it’s an emotional support dog, nothing we can do”