Hello all,

I am not sure if you can assist or have experienced something similar, but here goes:

Early in January we booked a return flight from Agadir, Morocco to London Gatwick with easyJet, flight EZY8150 on the 18th January. We selected seats and did the online check-in and downloaded and printed the BP. The day before the flight I saw on my CC statement that easyJet had refunded the money. I checked my email and with easyJet that the flight was not cancelled, something it was not. I went to Manage my Booking to see, but could not find the reference. We therefore contacted easyJet through their chat and they gave no explanation but said that their financial team had cancelled the booking. We were left stranded in Morocco.

We asked how this was possible and what to do, but we received little to no help. The options from Agadir to London are limited. The only option the customer service rep told us was to show up at the airport and to buy new tickets in cash, which obviously was a bad solution as the flights were now a lot more expensive and we did not have that kind of money in cash, and the flight was almost full.

We ended up buying new, twice the price, flights with Royal Air Maroc, which we had departure the day after. The extra costs involved includes new tickets, missing work, loosing Gatwick Express tickets and buying Heathrow Express tickets.

I cannot believe it and have never experienced this with other airlines. Have some of you experience something similar? What should I do and what can we get compensated? If we showed up at the airport with the BP we would be denied and this would be covered by EU261/2004?

Thanks in advance.