FlyerTalk Forums - View Single Post - Double reservation - EA and Van backup?
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Old Jan 21, 2018 | 12:43 pm
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jackal
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Originally Posted by UAX_Brasilia
Probably doesn't apply here, but some of the small stations "check you out" early in the morning, which actually makes it appear as if you already have a car, and neither you or anyone on the phone can edit or cancel the reservation.
I think that's the case at non-Aisle locations (called Emerald Counter service and at these locations). Emerald Aisle locations (here) shouldn't normally do that, though they might if you reserve a specific car class and it's not an Emerald Reserve location--at Emerald Reserve locations, non-Aisle reservations get sent to a row corresponding to that class, whereas at non-Reserve locations, non-Aisle reservations will get assigned a specific car. At least I think that's how it works; been awhile since I've done a non-Aisle rental.
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