Originally Posted by
enlguy
What is an issue is that these people are being paid to help their clients, yet all they do is send an email to the property and make the concierge on-property hate his life with a veritable inundation of the most ridiculous emails you can imagine. I can't even tell you how many hours have been wrapped up with these people until I finally have to tell them to simply do their own jobs.
Not to be callous, but is this something I'm supposed to care about as a customer? If I make a request to any concierge, what I care about is that it gets achieved correctly, not HOW it gets achieved. If they get it done, it by definition is worth the price I'm paying, even if it happens to be annoying to you.