Originally Posted by Furry

Again, very very impressed with AY Plat service. I needed a last minute change of ticket, which was a light ticket without any change possibility. Plat line proactively suggested I redeem a one-way award instead of paying +400€ for revenue bucket. Was of course lucky that there were X availability on the morning of the flight date which I thought was impossible and therefore didn't even look at that option myself.

Probably we should write more feedback when something really positive happens, as it's a custom to give feedback only on negative things. Complimenting is very hard for a Finn!