Originally Posted by
CPMaverick
How did you complain through the website? What category?
I went through the website and got a stock standard response about 'noting my complaint about the Skymiles program'

I signed in, clicked on "comment/complaint" & selected "voice a complaint" and "after a trip". I then had to fill in my flight info to get to the narrative block where I could write about my policy displeasure. If it matters, I am Gold.