No More Newspapers in SC
Jan 17, 2018, 8:47 pm
#92
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I sent a comment through the website yesterday about no newspapers in the SC and surprisingly I received a phone call about an hour later from a CSR in Atlanta. She said they have been receiving a lot of complaints and may rethink the policy. I pointed out that on my MIA - DTW flight on Saturday the wifi was down so I had no newspaper to read on my device and I would have had newspapers to read if the SC in MIA stocked them.
Jan 17, 2018, 9:43 pm
#93
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Jan 17, 2018, 10:24 pm
#94
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This has been DL's SkyClub (apparent) policy since the merger with NW. Gut benefits and wait to see what people complain about. Yes, they have added in some good services since then, but I really dislike this approach.
Jan 17, 2018, 10:26 pm
#95
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I sent a comment through the website yesterday about no newspapers in the SC and surprisingly I received a phone call about an hour later from a CSR in Atlanta. She said they have been receiving a lot of complaints and may rethink the policy. I pointed out that on my MIA - DTW flight on Saturday the wifi was down so I had no newspaper to read on my device and I would have had newspapers to read if the SC in MIA stocked them.
I went through the website and got a stock standard response about 'noting my complaint about the Skymiles program'
Jan 18, 2018, 5:16 am
#97
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This is partly why I always try to use every service or take every amenity offered by an airline or hotel. If the hotel has slippers, I take the slippers. If the airline lounge or hotel has newspapers and/or magazines, I take them. I don't want some bean counter saying, "Well, X percentage of guests never use this service or amenity so we can eliminate it."
Jan 18, 2018, 6:39 am
#99
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I signed in, clicked on "comment/complaint" & selected "voice a complaint" and "after a trip". I then had to fill in my flight info to get to the narrative block where I could write about my policy displeasure. If it matters, I am Gold.
Jan 18, 2018, 9:16 am
#101
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I saw a few of the "junky" magazines as well, no "real" magazines.
Jan 18, 2018, 9:47 am
#102
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This is partly why I always try to use every service or take every amenity offered by an airline or hotel. If the hotel has slippers, I take the slippers. If the airline lounge or hotel has newspapers and/or magazines, I take them. I don't want some bean counter saying, "Well, X percentage of guests never use this service or amenity so we can eliminate it."
Jan 18, 2018, 4:47 pm
#104
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I sent a comment through the website yesterday about no newspapers in the SC and surprisingly I received a phone call about an hour later from a CSR in Atlanta. She said they have been receiving a lot of complaints and may rethink the policy. I pointed out that on my MIA - DTW flight on Saturday the wifi was down so I had no newspaper to read on my device and I would have had newspapers to read if the SC in MIA stocked them.
This is partly why I always try to use every service or take every amenity offered by an airline or hotel. If the hotel has slippers, I take the slippers. If the airline lounge or hotel has newspapers and/or magazines, I take them. I don't want some bean counter saying, "Well, X percentage of guests never use this service or amenity so we can eliminate it."
Jan 18, 2018, 4:53 pm
#105
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This is basically the whole approach US Airways is taking with AA.