I used the elevator, the reception desk staff let me in WITHOUT any problems. I was undressed and ready to sleep. The bell rang....
The same front desk guy was there, almost in tears because "he made a mistake".
I was PISSED, I spoke to the supervisor, I showed the screenshot of the MMB page (it won't show any Lounge access now/live, once you startet the flight).
They phoned, they talked, I talked very "strongly", but..... "THIS IS OUR POLICY, please go to AM, we reserved a nice reclining chair for you there...."
Was escorted to AM.....
I come from the HotelBusiness. IN ANY case when mistakes happen, YOU NEVER kick the customer out, you let him now politely at checkout that an error happened and he will not have access next time. THATS how 5star service businesses handle these things.
(oh yes, after 2h sleep in the reclining chair, they would be happy to wake me up and give me a "sleeping" cubicle behind the Bistro area..... SURE!)