Originally Posted by
XUEC
I understand--part of my disappointment is from the fact that a good friend used the concierge at the Westin to book Yoshitake with zero problems in 2016, and the Hyatt Regency Kyoto was able to get me Kikunoi--again with zero problems. Amex was also able to get me Sushisho Masa with zero problems (I know it's a bit easier than Yoshitake but it's still a top restaurant with less than 10 seats)
Andaz on the other hand from the very beginning tried so hard to temper my expectations. It's like that guy at work that whines about how hard the assignment you gave him was because he really didn't feel like doing it, and then turns in crap work at the end.
Oh well. I'm sure the room and amenities will be lovely. I have no expectations service-wise anymore.
I understand where you're coming from. I don't really use them for any complex tasks anymore either. This hotel relies on hosts to do concierge specific tasks and some of them just don't have the drive or will to get it done. I've been saying they need a dedicated concierge like Maui for years.
I'd recommend PH concierge if you're looking to stay in the Hyatt family. They got me iPhoneX on the release date!