Originally Posted by
boolean64
While the service was sub-par, i wouldn't get too upset about not getting into a 3-star michelin restaurant with only seven seats. Even if the Andaz were on top of it, the odds were stacked against you.
I understand--part of my disappointment is from the fact that a good friend used the concierge at the Westin to book Yoshitake with zero problems in 2016, and the Hyatt Regency Kyoto was able to get me Kikunoi--again with zero problems. Amex was also able to get me Sushisho Masa with zero problems (I know it's a bit easier than Yoshitake but it's still a top restaurant with less than 10 seats)
Andaz on the other hand from the very beginning tried so hard to temper my expectations. It's like that guy at work that whines about how hard the assignment you gave him was because he really didn't feel like doing it, and then turns in crap work at the end.
Oh well. I'm sure the room and amenities will be lovely. I have no expectations service-wise anymore.