Originally Posted by
Troopers
Regardless if the customer hears the mocking or not, it doesn't change that "people like that" are unprofessional, displaying acceptable behavior, etc. The customer hearing the crap simply allows for discipline.
So, it's ok if the customer doesn't hear it? The company should keep the employee employed?
Your original post indicated that this type of behavior exists everywhere, except you cited them in situations where the person being derided would not have knowledge of it.
I agreed but pointed out that doing it in front of or within earshot of a customer makes it a much more serious offense because the company can lose a customer if they are aware of it.
So yes, there is a difference between making fun of a customer at a water cooler amongst your own colleagues vs making fun of a customer where the customer, or another customer, is able to see/hear it.
You may have misread/skipped the last part of my post:
Is this the kind of behavior that can be deemed acceptable as front line customer service?