Another report -- Denver Tech Center Marriott. Asked manager for cert at checkin. Said give it upon checkout. Said I like express checkout and would like it now. She said "No we have to make sure the visa goes through." What crap. Like bonus bucks are the big deal if my CREDIT card doesn't go through for the room

Of course when I checked out the agent said "have a good day" and offered no bonus bucks. Now a little ticked I said 'you owe me something' she said 'what' and I said 'bonus bucks'.. So she turned them over and apologized, I said this is why they should hand them at check-in she said that's not the way its supposed to happen and I said 'No, you're wrong but I'm not going to argue' ...

Unfortunately this is just typical with Marriott... they are still the most consistant chain of them all (and I've now been top tier with Marriott, Hilton, Starwood and Best Western) but they are losing this edge...