Originally Posted by
skywardhunter
For reference, fare rules of a Business Saver ticket over the Christmas season for NCL-BNE for a 1-month say, this section should be roughly equivalent for all tickets on this route, all a bit of a mess to understand but basically repricing to one-way, YQ which is carrier-imposed surcharge, i.e. a random fee EK makes up to achieve dynamic pricing is not refunded, taxes are, that is probably what you received, with more thought and attention from someone higher up perhaps they might've refunded more, it's hard to say:
It isn't that difficult to calculate. I looked at historical fares on EF to check the one way fares for September and used ITA to confirm the taxes and charges for a one way journey for NCL-BNE
Then subtract that from the £3895
In september the lowest one way fare (ISSOSGB1) was £2,726 plus taxes/charges and ITA shows taxes at current exchange rates to be £595 ( of which the carrier surcharge is £412), giving a total of £3331
Originally Posted by
AlisonClark
I am increasingly frustrated with the complexity of airline bookings and associated charges, fees and refunds. I appreciate that they do have a business to run but the lack of compassion is dreadful.
The airline is a business and the fare rules are clearly defined. It looks to me that Emirates has provided exactly what would be expected ; to say that this indicates a lack of compassion seems a tad unfair