Hugely disappointed

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Old Jan 13, 18, 3:38 pm
  #16  
 
Join Date: Dec 2014
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I was unable to get any refund from ET on an unused return following death of traveller.
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Old Jan 13, 18, 3:49 pm
  #17  
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Originally Posted by cargueiro View Post
I was unable to get any refund from ET on an unused return following death of traveller.
Were youdirectly related to the passenger or responsible for the passenger's estate? If so , then this seems very odd ( unless it was just that there was no refund due after deducting fare for journey undertaken) since EK does have a standard exemption to allow refunds for death of passenger
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Old Jan 13, 18, 11:04 pm
  #18  
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Sorry for your loss Alison that is very sad.

on a slightly different note when my grandma died in sept EK were fab and they moved my flights for free and didnít ask for documents etc. Getting a refund from EK is difficult and itís good that you at least got something - perhaps pass this onto your insurance company?
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