Hugely disappointed


Old Jan 13, 18, 4:38 pm
Join Date: Dec 2014
Location: Africa
Programs: Skywards Gold, HHonors Gold
Posts: 176
I was unable to get any refund from ET on an unused return following death of traveller.
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Old Jan 13, 18, 4:49 pm
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Join Date: Jan 2002
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Originally Posted by cargueiro View Post
I was unable to get any refund from ET on an unused return following death of traveller.
Were youdirectly related to the passenger or responsible for the passenger's estate? If so , then this seems very odd ( unless it was just that there was no refund due after deducting fare for journey undertaken) since EK does have a standard exemption to allow refunds for death of passenger
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Old Jan 14, 18, 12:04 am
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Join Date: Aug 2012
Location: MAN DXB ✈️
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Sorry for your loss Alison that is very sad.

on a slightly different note when my grandma died in sept EK were fab and they moved my flights for free and didnít ask for documents etc. Getting a refund from EK is difficult and itís good that you at least got something - perhaps pass this onto your insurance company?
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