Originally Posted by
skywardhunter
While understandably frustrating I'd like us to differentiate this. From the OP's post, and we don't have all details yet, it is not clear that EK has done anything wrong or contrary to their terms, in fact some might be surprised there was a refund at all as a one-way could easily have cost more. Your friend's case while sad is a case for travel insurance and EK did nothing wrong, you can't expect them to be able to empathize with emotional trauma when they have tens of millions of pax a year. EK's conditions of carriage and fare rules explicitly reference and make provision for refunds in case of death or death of a direct relative, not so for injury or physical inability to travel.
Oh yeah of course and rightly so. I am not saying EK have done anything wrong in the OP's case, but in fact are sticking fairly to their part of the contract. Coming back to my friends case he was not expecting a refund , but was more trying his luck. The thing for him was he actually nearly died and suffered and is still suffering from a huge amount of emotional trauma , while EK's reply was direct and meant no harm , for him it was really crushing when they said they would only consider refund options if he was dead. I nearly am always on EK side due to EK fanboy bias , but the reply was incredibly cold when i read it even thou it was not meant to be.
OP did EK request death documents ?