Originally Posted by Flame3601

Firstly sorry to hear about your mother, that is very sad, hopefully she died peacefully ? We had a friend in a similar situation with EK , he was randomly brutally attacked in broad daylight by someone with a machete in Cape Town. To cut along story short , after 2 weeks in ICU along with the trauma of going through such an event he was thus unable to travel on his EK flights and requested a full refund due to what happened. EK really stuck their foot in it and said they would only refund him if he was dead- which really hit home for him. A bit like in your case no compassion or any regard for feelings , a pure copy and paste response that was not thought through. Even thou he knew he would not get a refund due to the contract in place , it was worth a shot for him , but he was not expecting such a blunt reply.