Originally Posted by skywardhunter

Hi Alison,

I'm sorry to hear about your loss. Before saying too much I'd just like to ask what reaction/refund you were hoping for from Emirates? No one here wants to get into an argument over right or wrong, corporate greed, etc. when there is such grief and such a sad situation underlying, but we can provide some insight into how Emirates likely arrived at the amount it refunded, but it would be helpful to first understand your thoughts on how they should've calculated the refund amount.

EDIT: I see two other responses have popped up, essentially what I was going to say as well. While booking one often sees outbound and return pricing which seems to indicate a roughly equal or close to equal split of the flights, i.e. you'd expect it to be GBP1,800 or so each way. This is purely for the benefit of the user and not reflective of actual pricing. Airline pricing is very complex and intricate and there is no way for Emirates to re-calculate the fare to refund you 50%, as that isn't how it works, a refund of the difference between a one-way and a return, or if there is indeed a higher fare for the one-way purely the taxes of the return portion, would be appropriate in such a case. I'm quite certain Emirates would not have charged any administrative, cancellation or change fees. When my father passed away suddenly last year my sister had to cancel her flight (no segment flown yet) and received a full refund with no cancellation fee which ordinarily would have applied.