I am writing this message in a state of anger and disgust.

We live in Australia but we are originally from the U.K. We are Emirates Skyward Gold members as are a number of our family and friends who frequently visit us.

In September 2017 my Mother came to visit us here in Australia. She flew from Newcastle via Dubai then onto Brisbane business class with a return ticket. The cost of the ticket was £3895. Sadly during her visit she died. I have over past few weeks been sorting out her affairs and one of the tasks was to cancel the return leg of her flight back to the U.K. I did this via the agent she used to book her flight through. I have just been informed from the agent that Emirates are willing to refund £580 for the return leg of the journey she never made! I fully accept that there will be admin charges but seriously??? I am also 100% certain that her seat was resold as we notified Emirates a week prior to her departure date that she would not be using it.

I am disgusted at the lack of compassion and sheer greed.