FlyerTalk Forums - View Single Post - Locked Choice Privileges Accounts

Jan 12, 2018, 4:28 pm

#5

GUWonder

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Posts: 102,095

Quote:

Originally Posted by cph_flyer

Yes, I have encountered exactly the same problem with beeing locked out of my account ! I didn´t get any response to my emails to customer service at Choice, but thankfully the company representative on this forum helped and they finally finally got back to me , and we were able to sort it out and I was able to access my account again.

But unfortunately the approx. 15000 points earned through a number stays around the US this summer has been viped out from the account. I´ve mailed customer service but they haven´t replied yet.

On my account I see a message that I can´t really make any sense of:

" On September 1, 2017, all outstanding points were reissued by Choice Privileges Loyalty Services, LLC immediately following the cancellation of points by Choice Hotels International, Inc."

That message’s language is because Choice (US) reorganized its loyalty program by parking it in a limited liability company just for the loyalty program operation. It went effective September 1st..

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