wkndtraveler - thanks for the comprehensive review. I stayed in the same hotel in October and my experience echoes yours. A couple of comments: I found the service at breakfast pretty poor...the staff kept standing around leaving dirty plates on the tables while it was obvious it was time to clear them. The omelette cook didn't say a word nor indicate to me in any way my order was ready, she just left it there on the table.
I think you overpaid for the car. Regular taxis are clean and relatively reliable in Riga. For me the trip from the airport to hotel was less than €10. On the way back I asked the friendly hotel concierge to get me a taxi. He asked me if I was ok to take the hotel car. I asked him how much he said €15 and that's what I paid for the same Merc as you had.
Can you please put the hotel name in the thread title.
Thank you for your feedback,
R2. The service at breakfast seems improved. Now the staff was very quick, I would say too quick, to clean empty plates and cutlery. Every morning a couple of times I had to request new set of cutlery since they were taken from the table. Also, made to order dishes were now brought to tables, either by the cook or serving staff.
It's typical for hotels to overcharge for the transportation. I just wanted an easy way to get to hotel as soon as possible.
The price I paid also included return journey.
How was your loyalty treatment?