Originally Posted by
Majuki
There is a red light that's offset from the edge of the reader on the left side. Align the edge of your passport with that light. Do not place it flush against the edge of the reader. This was a best practice that the person helping me enroll told me. I'm 4/4 following this advice.
That definitely did the trick! I'm surprised the interviewer didn't have more specific guidance about aligning the passport other than it needs to be more in the middle (I even did the interview in Chinese!).
I compared my US passport with a Taiwanese Passport and found that the machine-readable section is definitely centered differently.
Maybe the newer US passports have a properly centered machine-readable section?