Originally Posted by
toomanybooks
There have been few reports I have seen on this sort of thing. Please let us know what you learn.
I went ahead and made a reservation with a Chase UR Travel rep over the phone. According to her, it was fully refundable, and after I initiated the refund with SW, I could call in and have the points balance redeposited. If I do need to cancel, I will probably do it over the phone, and will be sure to update this thread.