Thread: WT Improvements
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Old Jan 8, 18, 2:39 am
  #44  
rossmacd
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Join Date: Jan 2010
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Originally Posted by corporate-wage-slave View Post
Itís a huge driver of customer satisfaction so we want to make sure we deliver a great experience.
This is the most telling part of the whole statement.

I'm sure those who continually harp on that NPS is not a concern for BA may wish to change their tune?
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