Thread: WT Improvements
View Single Post
Old Jan 8, 18, 2:39 am
2019 FlyerTalk Awards
Join Date: Jan 2010
Posts: 6,833
Originally Posted by corporate-wage-slave View Post
Itís a huge driver of customer satisfaction so we want to make sure we deliver a great experience.
This is the most telling part of the whole statement.

I'm sure those who continually harp on that NPS is not a concern for BA may wish to change their tune?
rossmacd is offline  
Reply With Quote