Hi guys—I’m trying to have the Andaz concierge assist me with a restaurant booking. I started emailing them 8 weeks ago and they swear the restaurant (Sushi’s Yoshitake) has not picked up their phone in 8 weeks. I’ve followed up almost every week to the same response (have the chain to prove it).
I also asked them to book a different restaurant and their response was “here’s is the online reservation form—do it yourself.”
I voiced my frustration subsequently only to be hit with a long email on how difficult it is to book restaurants in Tokyo. Obviously that is the case—that’s partly why I stayed at a hotel like the Andaz!
I am becoming very very frustrated and feel that I need to escalate this. Can anyone PM me the GM’s email? Is there anyone else I can reach out to on this?
thank you so much in advance.