Hi,

How long does it take for miles to be credited into one's FFP after a car rental?

I made a reservation with Avis when they had a promotion which offered 5000 Qmiles. My base miles for the rental has not been credited however, and it has been about 8 weeks. I returned the car on 8 Nov 17. Tried to claim missing miles via "http://www.avisworld.com/avisonline/eu-gb/avis.nsf/c/missing_miles", but website keeps insisting that my rental agreement number is incorrect. I am however able to view my reservation on "https://www.avis.com/en/reservation/view-modify-cancel" though. I've also tried "https://www.avis.com/car-rental/content/requestMilesPoint.ac" but the page doesn't load once you click "find rental".

Thank you.