Malaysia Airlines is one of those airlines that's good, and for what you pay, very good when everything is going well. As soon as anything goes wrong, it's horrible! I've just entered a Kafka-esque world of half-truths and impossible-to-reach departments for a simple crediting issue.
It's the third time I've needed a simple issue resolved with my enrich account and been met with a brick wall. They refuse to take responsibility for anything they do wrong, much worse they refuse to let you speak to anyone - the standard answer on their number is "there is no number to call the department you want, they only deal with emails, you will need to email them". And then nothing, deadly silence as they ignore every email.
On top of last year's points devaluation, their is no reason to stay with them. Sadly it's my last year with a once great airline.