soliloquy

We want to book a trip to Hawaii. I was working with one agent, but we are not happy with that experience. She never called back when she said she would and did not follow up on quotes at all so we canceled. This was disappointing because she had a lot of great reviews. Maybe she's just too busy for us. My husband is opposed to paying additional fees to a travel advisor so we are looking for someone that does not charge a fee. We'd prefer an advisor on the east coast of the US, but we aren't opposed to working with someone in another timezone as long as they are responsive. Does anyone have any suggestions? Thanks!