Originally Posted by
Ryanardo_daVinci
The travel agent invoices the company for everyone’s travel. I pay the incidentals on my CC.
When I asked at the hotel, all they could say was that it was “the way the room was booked and paid for”
Yes, that will do it. I'm guessing they have negotiated a rate that precludes MR credit. There will be a time a property will mess up and give you a copy of what the TA is paying and I'd bet that's not even close to what they are billing your company (that's how businesses work - on profit).