Had you read my original post more carefully, you would’ve seen that I took the “pesky little FAR” about service items into account by mentioning “had the door still been open.” I’ve heard the “we can’t / we don’t do that” excuse before with the door open and boarding complete at T minus 20 min.

I’m in no way expecting workers to break federal regulations. I just expect people to do their jobs as outlined and contractually agreed upon. That’s not too unreasonable or capricious, is it?