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Old Dec 31, 2017 | 10:32 pm
  #51  
sydtogla
Ambassador: Emirates
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Originally Posted by LHR/MEL/Europe FF
Hi all - some advice please. I've done some searching but couldn't find anything... how do we go about making a claim under EU261 with EK? Their website says 'contact your local emirates office' but I don't really want to spend time on hold.

Can we lodge by email? Is there a specific address, or just to customer service?

TIA.
Any claim is handled online using the following link: https://www.emirates.com/english/hel...back/complaint

All the best. I'm locked in a bit of a battle at the moment for some delays in December that meant I landed 10h late and had to go straight to work, all from an ex-EU flight that was delayed 45 minutes.
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