Originally Posted by
desi
Two possibilities:
a) (low probability) Your call was routed to Mindpearl overflow center
b) (most likely case) There are indeed some seats (even in J) that are indeed bookable by AA US centers (for example, FCO-AUH or AMS-AUH or MAN-AUH or DUB-AUH and yes, even some JFK-AUH and LHR-AUH) It is just that full inventory of Etihad Guest tix is not seem by AA portal
I had called in the past with no luck on the AUH-JFK flight. This time was different as the agent was able to see 100% the same stuff as I could see on EY's website.