Redeemed for 500 Mileage Plan miles on 11/22/17. Today, E-miles shows redemption as completed but Mileage Plan does not show the miles have posted yet. Also redeemed for 1,500 Mileage Plan miles on 12/8/17 which is still pending.
Originally Posted by
needtoescape
Hi, I was wondering if anyone else has redeemed e-miles for Alaska miles recently and had issues.
I did a transfer in early November that did not post for more than a month. At that point, I followed up with Alaska, figuring their customer service was better than e-miles, and about two weeks later got a useless response saying that if my miles had not posted, I should follow-up with e-miles. I responded back expressing my disappointment with that response, which did not even indicate if they had made any attempt to work with e-miles. I also sent an email to e-miles. Neither party responded but I noticed the points are now in my account but posted as a "service compensation" leading me to believe that Alaska might have provided the miles as a courtesy adjustment.
Since I have more e-miles I would like to transfer to Alaska, I was wondering if the process was generally working as expected for other people. Thanks for any feedback!