Originally Posted by
indufan
But good news, number one in the market is WN and I don't think they have any particular presence either other than their national presence with their perception of always being cheaper and not nickle and diming the customer to death. I do know several people that won't even look beyond WN's website because "they are always cheaper."
WN usually has either a very positive or very negative perception. Many business travelers who value a first class and international network avoid WN at all costs, while many travelers on a tighter budget (business or leisure) only book WN because it has decent legroom, bags fly free, great customer service, etc.