Originally Posted by
upinsmoke
For most AA900 in a couple of weeks (I checked December 28th through the 31st), the 77W listed doesn't have MCE. Jumps from row 15 to 20. It used to show as having MCE (I had a seat in row 17). I lost my MCE seat assignment and got moved to row 30-something. Called the EXP desk and they told me this plane doesn't have MCE. Any idea what's going on?
phone agents that tell you that excuse just scream incompetence.