I have the Tumi 19 in black and it's absolutely battered. Most of the paint has been chipped and scratched in places. There are about 3-4 defects that annoy me and I'll have to take it into the store for fixing.
1. The handle goes down a little stiffer (might be due to bent case at the lower portion of the case.
2. The leather has completely stripped off the telescopic handle (not really a big deal, but a little annoying).
3. The entire case has been bent from the top and thus does not seal 100% properly.
4. One of the latches is jammed. It doesn't open just by pressing the buttons. You have to give the case a slight bump with the first to open it up.
I asked the Tumi store and they said that right now they're taking 5-6 weeks with their repairs.