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Old Dec 10, 2017 | 11:33 am
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Flying Lawyer
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Join Date: Sep 2005
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Programs: Marriott LT Plat, IHG and Hilton Diamond, LH LT SEN, QR Platinum. BA Silver (going down further)
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Originally Posted by BobBHX
I’m not going to file a claim - I have better things to do with my time.

LH’s attitude does really annoy me. I am a corporate lawyer. If I buy-in a service for a client and something goes wrong, I get sued. With LH they don’t accept responsibility and we can’t sue the supplier as we don’t have a contract with them.

At at least I now know what the status stars are there for. My 2 stars means LH treat me with twice as much contempt as a 1 star SEN.

Better stick to M&A If you buy-in a service for a client (and sell it as your own) and something goes wrong, you are only responsible if it is somebody's fault. If you buy in a service for al client and act as an agent only (what I normally do) you are only responsible for choosing a reliable service and not for mistakes they make.
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