Originally Posted by
marconess
Annoyingly enough American are now saying to contact British Airways with regards to all expenses... *Shrugs*
That may be correct actually, if you paid BA for the ticket, and in fact there is a liaison process between BA and AA in this area. But BA will just lob it over to AA to resolve unless there is a ticket refund due, which doesn't seem to be the case. You will find forms on the AA website for making customer service claims.