I verified and Lisa's Schengen Visa does say Etats Schengen. If this is the case, then why did the Timatic system deny Lisa boarding?
Also, we have written to AA several times within the last 6 months. They did provide some compensation, but not full compensation. To me, it is the principal - Lisa went to three embassies to make sure that she did have proper documentation. She did - Etats Schengen. We recieved a letter from the Italian embassy verifying that her Visa was worded the way that they wanted and even stated in their letter that American Airlines was wrong to deny boarding. We are being told that we did everything right and that American screwed up. If this is the case, we just want American to make Lisa and Joe "whole." Why should Lisa and Joe foot the bill for American's mistakes?