FlyerTalk Forums - View Single Post - FRA [deicing] delay [03DEC2017] - EC261?
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Old Dec 5, 2017 | 4:18 am
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Kid Flyer
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Originally Posted by BobBHX
In my view, there were no delays caused by the snow - it was too light, wet and not lying. All delays were caused by lack of de-icing personnel and/or equipment.

We boarded at 11:55 for a 12:10 pushback. The de-icers finally arrived at 16:00 and took 40 minutes to de-ice the A320.

Meal service was carried out on the ground but they didn't bother to request a restock of the drinks trolleys during the delay so there was very limited service after take off.

The pilots had run out of hours, but thankfully there were two dead-heading pilots on board who took over.

We finally arrived 4 and a half hours late. Quite co-incidentally (!) in perfect time to operate a combined LH955 and 957 back to FRA.
In your case I would not bother to file a complaint since they will refuse it anyhow. De-icing is service they order externally and they canīt do much about it to speed it up.
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