Originally Posted by
Often1
The handwriting is on the wall. Flagship check-in is a concession to the ME3 where necessary.
As consumers, we are moving toward a preference for automated processing at check-in, for hotels, Global Entry, supermarkets and many other locations.
I'm okay with that....if and only if the kiosks are FAST, can handle almost everything, and there's still the option of me going immediately to a human without delay when I know my scenario isn't covered by the kiosk.
Global Entry is a good example of it working pretty well.
Supermarkets are a good example of it working poorly, because the hardware/software sucks and too much skill is required on the part of the user to move FAST. When we reach a point where I can bag groceries as I walk the aisles and then walk through a scanner that prices the entire cart at once, I'll be happy. (This has been promised for a few years now but I haven't actually seen it.)
I love hotels that have a fully Digital Key where I only need to interact with the FDC at some point during the stay if I'm interested in getting extra physical keys for kids or whatever.