FlyerTalk Forums - View Single Post - Silent Devaluation - Premium Check-in Changes
Old Nov 27, 2017 | 6:40 am
  #6  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
AA has been implementing this for 3+ years and may only recently have rolled this out at the airports frequented by OP. In any event, calling this a "devaluation" is way over the top. Counter agents are perfectly happy to check in those who either can't use a kiosk because they require a document check or have some other ticketing issue or simply can't manage a kiosk. There is also usually a floating agent helping people through the process.

On those rare occasions when I have a bag to check, I find the kiosks much preferable to dealing with an agent. It is simple, fast & efficient. I am not certain why it is better service and thus a perk of flying in a premium class or having "status" that AA pays someone to do what a pre-programmed can do at least as well, if not better.
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