Has anyone else noticed the (relatively) recent change to AA's Premium Check-In Queues? Previously there were very few, if any, kiosks in the premium area and most passengers were assisted in lines staffed with agents. This has now changed to a dramatic reduction of staffed desks / expansion of kiosk in the premium areas. I have also noticed that agents are unwilling to help pax (even CK) with checking in unless they have tried the Kiosk and failed. I have seen this at LAX (T4), SFO, SJC, and CLT.

I believe this a terrible change. While in theory it does allow you to avoid queues, I for one HATE the kiosks. They are unbelievably slow and ask way too many questions/upsells. Too add insult to injury-- I can't even tag my own bag anyway since the kiosk does not provide the priority tag (not that it does anything)

This has also resulted in skeleton staffing at the bag drop and "passenger assistance lanes". So if you actually need assistance, need anything other than an impersonal bag drop, or simply don't want to use the terrible kiosk, it all leads to frustration for AA's "most valued" passengers.

Death by 1000 cuts.