Originally Posted by
krayZpaving
This happened to me going YVR-LHR a few weeks ago. Not the base of the seat, but the upper back. I actually thought it was the cushion slipping down or something. I mentioned it to the SD at the end of the flight and he told me then he had a trick to fix it and wished I had told him earlier. I guess I should have asked for a comp form then!
Sent in a complaint through the website - got back a $500 evoucher today.