Thread: refund question
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Old Nov 23, 17, 7:14 am
Join Date: Aug 2001
Location: San Diego,CA,USA
Programs: Southwest Companion Pass American Admirals Club Lifetime,IHG Rewards Spire,HHonors Gold
Posts: 1,340
refund question

I booked a WN reservation with points and paid the $11 security/taxes. I realized the name was misspelled so immediately cancelled and re-booked with fees as a credit.
18 hours later I needed to cancel the reservation and WN refused to refund the $11 in fees because it was a credit. Is this correct?
Once you convert money as a credit regardless of timing there is no refund? This does not sound right.
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