refund question
Nov 23, 2017, 7:14 am
#1
Original Poster
Join Date: Aug 2001
Location: San Diego,CA,USA
Programs: Southwest Companion Pass American Admirals Club Lifetime,IHG Rewards Spire,HHonors Gold
Posts: 1,358
refund question
I booked a WN reservation with points and paid the $11 security/taxes. I realized the name was misspelled so immediately cancelled and re-booked with fees as a credit.
18 hours later I needed to cancel the reservation and WN refused to refund the $11 in fees because it was a credit. Is this correct?
Once you convert money as a credit regardless of timing there is no refund? This does not sound right.
18 hours later I needed to cancel the reservation and WN refused to refund the $11 in fees because it was a credit. Is this correct?
Once you convert money as a credit regardless of timing there is no refund? This does not sound right.
Nov 23, 2017, 8:28 am
#2
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,192
I booked a WN reservation with points and paid the $11 security/taxes. I realized the name was misspelled so immediately cancelled and re-booked with fees as a credit.
18 hours later I needed to cancel the reservation and WN refused to refund the $11 in fees because it was a credit. Is this correct?
Once you convert money as a credit regardless of timing there is no refund? This does not sound right.
18 hours later I needed to cancel the reservation and WN refused to refund the $11 in fees because it was a credit. Is this correct?
Once you convert money as a credit regardless of timing there is no refund? This does not sound right.
Once you cancel and do not request taxes back onto your credit card, they become “Ticketless Travel Funds” (unless there is some new term).
These are in the form of a credit tied to your name and good for 1 year from the time first created. You have to travel, not just Book, by the deadline. Keep the 6-character PNR (“reservation number”) to access and use.
In cases of mis-spelling, easiest just to call 1-800-IFLYSWA and ask them to fix.
Nov 23, 2017, 1:24 pm
#4
Join Date: Mar 2011
Posts: 6,286
Yes. I do not think there is a 24-hour free cancellation in this case.
Once you cancel and do not request taxes back onto your credit card, they become “Ticketless Travel Funds” (unless there is some new term).
These are in the form of a credit tied to your name and good for 1 year from the time first created. You have to travel, not just Book, by the deadline. Keep the 6-character PNR (“reservation number”) to access and use.
In cases of mis-spelling, easiest just to call 1-800-IFLYSWA and ask them to fix.
Once you cancel and do not request taxes back onto your credit card, they become “Ticketless Travel Funds” (unless there is some new term).
These are in the form of a credit tied to your name and good for 1 year from the time first created. You have to travel, not just Book, by the deadline. Keep the 6-character PNR (“reservation number”) to access and use.
In cases of mis-spelling, easiest just to call 1-800-IFLYSWA and ask them to fix.
Also, be aware that applying travel funds to a new reservation makes that new reservation -- including any new money -- take on the oldest expiration date of any funds applied.
Jan 15, 2018, 7:13 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
If I cancel a flight that was non-refundable - I get to use that money for a year, right? I am about to be a companion, but might have to book a flight waiting for it to come through.
If the companion comes through in time and I cancel the paid flight, what can I use the travel funds for?
New flight of course
Taxes? (can I use it on flights that have taxes
Fees?
Drinks - can not think of a way that would work
EarlyBoarding - pretty sure that is only credit card
If the companion comes through in time and I cancel the paid flight, what can I use the travel funds for?
New flight of course
Taxes? (can I use it on flights that have taxes
Fees?
Drinks - can not think of a way that would work
EarlyBoarding - pretty sure that is only credit card
Jan 16, 2018, 8:46 am
#6
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Its a year from date of PURCHASE. I'm pretty sure the answers are NO outside of a new flight of course. You could let expire then ask for a travel voucher (less $100) as a last resort that anyone could use assuming the unwritten rule/benefit continues.
Jan 16, 2018, 3:28 pm
#8
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
If you are sure you will be a companion, another couple of options are book the ticket as a points booking or book it as Anytime so you can get a refund
Jan 17, 2018, 8:47 am
#10
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Let me ask another way. If I book a companion ticket, I still have to pay any taxes and fees. Domestically it is only $5.60. But some intl trips have more taxes. Since that is all that is due, can use "travel funds" to pay it?
Jan 17, 2018, 9:43 pm
#12
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,036
Jan 21, 2018, 3:27 pm
#13
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Yes, and the $5.60 security fee can be paid with those funds. Just did it on 3 tickets. Regular person, and a companion person.
Though I have not done it, I would guess I could use to pay the $15 fee if part of the original reservation. I know I can not use it to add the early boarding after the fact. (just tried).
Jan 21, 2018, 7:24 pm
#14
Join Date: Mar 2011
Posts: 6,286
Yes, and the $5.60 security fee can be paid with those funds. Just did it on 3 tickets. Regular person, and a companion person.
Though I have not done it, I would guess I could use to pay the $15 fee if part of the original reservation. I know I can not use it to add the early boarding after the fact. (just tried).
Though I have not done it, I would guess I could use to pay the $15 fee if part of the original reservation. I know I can not use it to add the early boarding after the fact. (just tried).
Travel funds can be applied to a new flight or taxes/fees on a points or companion booking for the originally named passenger(s), and are valid for one year from the date of the original ticket purchase.