Originally Posted by
claaaaaydavis
When I went to scan the mobile boarding pass at the gate it brought up a red screen with "passenger not found". They sent me to the gate and they said I had no ticket for the flight and didn't understand how I made it to the gate. They finally called the help desk and got it reissued, supposedly a schedule change had happened. I had accepted it on the website weeks ago. Has this happened to anyone before?
Normally this gets picked up during the check-in process, which should have noted that there was no ticket attached to the reservation and flagged it for airport processing. The only unusual part is that they didn't catch it until the gate. I've only had that happen before when my ticket got messed up during a VDB attempt.
Did you attempt to upgrade with an instrument? That can lead to the reservation getting out of sync after a schedule change, although, again, it should have been noted during check-in.