Originally Posted by
crazyhorse
Mods - Not sure if this is the right place for Rocketmiles so please move it to the appropriate place.
I havent used rocketmiles yet since I never found any hotel rates I could work with. However, for next week I see a real sweet rate at a nearby Hilton (where I have no status) lower than my regular hotel corporate rate and which gives 1000 miles for the night. That combined with the ongoing conga, would effectively net me a total of 3000 miles (1000 for the stay + 1000 for being referred + 1000 for eventually referring someone)
My questions:
1. The rate quoted is the lowest rate available on the hotel website for a basic room with 2 doubles. I'd like to pay an extra $10 for a king on the Exec Floor. How is that possible with rocketmiles since they dont offer that option? If I call the hotel directly will that invalidate my rocketmiles booking?
2. Who actually charges me for the booking? Do I get the receipt from the hotel or from rocketmiles? I'd rather not have to submit a receipt from rocketmiles for reimbursement and raise unnecessary questions.
Any insight appreciated.
I travel frequently for work, averaging 2 nights a week in a hotel and was ecstatic when I heard about Rocketmiles. Over the past 6 months I've used them 20-30 times.
Benefits - Previously I was staying at Marriott's where the airline miles worked out to be about 800 miles per stay after the conversion. With Rocketmiles I was earning, 1,000, 2,000 and sometimes more per stay. Their claims of earning 5,000 a night were completely false, at least anywhere in the northeast part of the US.
Downsides - Again I'm travelling for work so I'm not cost conscious. The prices charged might be slightly higher than I could find elsewhere, oh well. The problems that started happening were after my stay I'd see an additional charge from the hotel on my card. The hotel would say to call Rocketmiles, which I would do but for each of these errors it would take 2 months and 4-6 emails for Rocketmiles concierge (irony at its best) to get the charges reversed.
After the third time of this false billing practice I had to stop using the service. Multiple reasons here:
1. The fraudulent charges would stay on my work credit card for 1-2 cycles leaving me to explain why I couldn't account for them.
2. Rocketmiles concierge would require many threatening emails before taking care of the issue. In one case after 6 emails or so there was still a final balance of $7-$8 that I just paid out of pocket to be done with it.
3. Rocketmiles puts the blame on the hotel in each case and shows a complete lack of sympathy. To me it seems clear that they do not plan on taking any steps to rectify the issue from happening again.
I rarely post reviews but I felt it prudent to do so with this company so fellow travelers could side step the hassles I had to endure. Really I should have stopped using the service after the first issue, shame on me for continuing to work with them.