Accor.com for me has been a bit temperamental last 72hrs either log in not working or points balance not visible at various times etc. Possible ongoing IT upgrades?
As of now the contact CS link is working for me via this URL
https://www.accorhotels.com/gb/support/contact.shtml
Many thanks for the links. So now the form does appear but there's a problem - under the hotel-type (Novotel, Mercure etc) is another pulldown with nothing in it. But when you click SEND, this pulldown displays an error message "Mandatory Field".
Another issue, why do these stinking clowns at Le Club Accorhotels insist on you sending in your hotel-bill in order for them to correct their mistake? No other loyalty program requires this - they should be happy to consult their own records to fix their mistake.
These are just nasty tricks to try to cheat you out of a few points, what a bunch of xxxxx, Le Club Accor, The worst service and the worst loyalty-program of the major hotels.