Originally Posted by
phalkon30
Glad you were able to resolve it without having to discuss with customer service! In my experience, Avis could care less what you think, they're an awful company to deal with.
A couple of years ago I had an awful experience with Avis in France (they would not return a security deposit even though the car was returned with no issues). After weeks of trying to get through by telephone, email and postal mail I tried complaining by Twitter..and bingo! Response within 24 hours and the money reimbursed within 1 week. Social media definitely can have advantages!