Originally Posted by
DYKWIA
Yeah, it's worth spending 10 minutes writing a short email. You may get 10-20K points. If not, you've only lost 10 minutes.
My last delay, ex - SIN to LHR, that resulted in a missed connection got me 85k miles. Unsolicited.
That said, I did tweet in frustration in SIN, and perhaps they worked out my name from that. Another passenger on an identical itinerary got no miles.